Updated 7 October 2026
About this website
This website is operated by Pet Behaviour Company Ltd, registered in England under company number 16314563. Our registered office is 1 Harland Road, Lincoln, LN2 4GW.
These terms apply to our main website, built on WordPress. They cover use of the website and its materials. Our booking terms cover paid services. Online learning is provided through our separate Zenler learning platform.
Using our materials
Our website content, photographs, logos and learning materials are protected by copyright and other intellectual property rights. You may view the website for personal use and use downloadable questionnaires and referral documents for their intended purpose.
Unless we give written permission, you must not reproduce or republish our materials for commercial purposes, remove copyright notices, or present our content as your own. You must not misuse the website, attempt unauthorised access, or upload malicious software.
Information and advice
General information on the website does not replace individual veterinary or behaviour advice. A behaviour consultation considers the history and circumstances of the pet referred to us. Please contact your veterinary practice about health concerns, and the team if you are unsure which service is appropriate.
We cannot promise a particular outcome from reading or applying general website information.
Enquiries, bookings and courses
Submitting an enquiry or pre-consultation questionnaire does not by itself confirm an appointment or course place. Follow the booking instructions for the relevant service and check your booking confirmation, dates, location and payment arrangements.
The contact form on this website is used to send enquiries to the team. Secure questionnaires, booking calendars, payments and online course access may be handled by separate services linked from the website.
Use Login to reach the learning platform. Course accounts and purchased learning materials remain on Zenler; they are not WordPress website accounts. Any service-specific conditions supplied with your booking or course also apply, subject to your statutory rights.
External services
Links may take you to third-party websites, forms, booking systems or learning services. Their own privacy notices and applicable terms describe how they handle your information and use of their systems. We do not control every external website or guarantee that its content will remain available.
Let us know if a link to one of our services does not work so we can help you find the right route.
Accuracy and availability
We take care when preparing website information, but errors and changes can occur. Contact the team if information appears unclear or out of date. Check the current booking details before making a payment.
The website may occasionally be unavailable because of maintenance, technical problems or circumstances outside our control. We cannot guarantee uninterrupted access or that every device will display it identically.
Your legal rights
Nothing in these terms excludes or restricts your statutory consumer rights, or any responsibility that cannot lawfully be excluded or restricted. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Our booking terms apply to the services you purchase; these website terms do not remove your rights in relation to those services.
Changes to these terms
We may update these website terms and will show the updated date on this page. The current version applies to your future use of the website. Updating this page does not retrospectively change the agreed terms of an existing booking.
Law and contact details
These terms are governed by the law of England and Wales. If you are a consumer, this does not remove any mandatory protection provided by the law where you live or prevent you from using a court to which you are legally entitled to bring a claim.
For questions about the website or these terms, email admin@petbc.co.uk, call 07594 324106, or write to our registered office above.
Privacy and cookies
Read our privacy policy for information about personal data and our cookie policy for information about cookies and your choices.